UKD Automotive Ltd Terms and Conditions:
Terms and Conditions
Introduction
Welcome to UKD Automotive Ltd ("the Company"). These terms and conditions ("Terms") apply to all services provided by the Company. By engaging with our services, you agree to be bound by these Terms.
1. General Terms
1.1. Service Agreement: By leaving your vehicle with us, you authorise the Company to perform the requested repairs or services.
1.2. Estimates and Charges: All estimates provided are valid for 30 days. Any additional work required will be quoted and must be approved by the customer before proceeding.
2. Vehicle Sales
2.1. Sales Terms and Conditions
2.1.1. Non-Refundable Deposit: Any deposit money given is non-refundable, unless otherwise discussed with a member of staff.
2.1.2. Warranty: Due to the age and condition of our vehicles, they are sold with a warranty on limited mechanical components as per your invoice. The warranty is valid from the moment of collection or delivery is completed and receipt signed by both parties. The Vendor shall have no further responsibilities or obligations in respect of the vehicle.
2.1.3. Condition of Sale: Vehicles are sold as seen and inspected by the buyers and/or their agents. It is the responsibility of the buyer or agent to examine the vehicle prior to the completion of sale to satisfy themselves as to the condition, safety, and general roadworthiness of the vehicle. UKD Auto does not warrant any odometer reading unless expressly stated in the car’s description.
2.1.4. Vehicle Description: The description of any vehicle offered, both written and verbal, gives a general guideline as to the perceived condition of the vehicle by the vendor. It is not and should not be considered a complete or binding description as to the vehicle's suitability or purported fitness for purpose. The buyer must assess the suitability of the vehicle for their intended purpose by means of either a third party or their own inspection.
2.1.5. MOT and Servicing: Vehicles sold will have been MOT’d (if less than six months current MOT) and serviced prior to sale (unless the purchaser has agreed or asked for it not to be). At the point of sale, there are no known major faults. Due to the age and mileage of all the cars we sell, there may be minor faults, and these will potentially continue to be apparent with further miles/months owned.
2.1.6. Delivery Discrepancies. It is the sole responsibility of the customer to check their goods thoroughly on delivery, as any transit shortages or damage claims will not be considered after a period of 24 hours. You must make us aware of such issues, which will be dealt with accordingly. It is the customer’s liability to check that the correct quantity is supplied and that nothing is damaged.
2.1.7. Warranty Returns: Any vehicles returned under warranty will undergo extensive testing, and should the part be found to be faulty, it will either be replaced or repaired. If the part needs to be sent to our supplier, the testing process may take longer than expected, and we will be unable to offer a replacement until we have confirmation of the problem.
2.1.8. Warranty Returns: The vehicle must be returned to UKD Auto for warranty repairs unless prior approval is obtained from the Company to use an alternative garage. Any repairs carried out at a third-party garage without prior authorization from UKD Auto will not be covered under the warranty.
2.1.9. Refunds and Returns: UKD does not offer a refund or return of any vehicle once purchased. This does not affect your statutory rights.
3. Vehicle Repairs and Servicing
3.1. Collection Deadline: Any vehicles completed must be collected within 3 working days of notification. A storage charge of £5 per day will incur for vehicles not collected within this period unless otherwise arranged with us.
3.2. Non-Collection: If a vehicle is not collected within 30 days after the completion of repairs, the Company reserves the right to take legal action to recover storage costs and may dispose of the vehicle as deemed appropriate under the law.
3.3. Removal of Belongings: Customers must remove all personal belongings from the vehicle before bringing it to our premises. The Company will not be responsible for any items left in the vehicle.
3.4. Premises Storage: The Company cannot guarantee that vehicles will be kept inside our premises while not undergoing repairs. We will, however, do our best to ensure the vehicle's safety.
3.5. Customer Insurance: All vehicles must be insured by the customer before bringing them to the Company for repairs. The Company will not be liable for any damage or loss not covered by the customer's insurance.
3.6. Liability Limitation: The Company's liability for any loss or damage to the vehicle while in our possession will be limited to the extent covered by our own insurance policy.
3.7. Suspension Repairs: The Company carries out suspension repairs but does not have the facility to align the vehicle afterward. We strongly recommend that you have the vehicle's alignment checked and adjusted by a specialist after any suspension repairs.
3.8. Payment Due: Payment: in full is due upon collection of the vehicle unless prior arrangements have been made.
3.9. Late Payment: Late payments will incur interest at the rate of 2% per month on the outstanding balance.
3.10. Parts and Labor Warranty: We provide a 12-month warranty on all parts and labor. This warranty does not cover wear and tear or damage caused by misuse or neglect.
3.11. Manufacturer Warranties: Any manufacturer warranties on parts used will be passed on to the customer.
3.12. Accurate Information: Customers must provide accurate information regarding the vehicle and its required repairs.
3.13. Maintenance: Customers are responsible for regular maintenance of their vehicles and must follow the manufacturer’s recommendations.
3.14. Complaint Handling: Any complaints should be addressed to the Company in writing. We will endeavor to resolve all disputes amicably.
3.15. Legal Jurisdiction: These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
4. Vehicle Restorations
4.1. Restoration Process: It is our desire that the process of restoring your car will be an enjoyable and satisfying one. In order to provide guidance for the process of restoring vehicles for our customers, the following policies have been developed to minimize ambiguities throughout the duration of work being completed.
4.2. Customer Guidance: Our experienced technicians are there to guide you through the process of your repair. You will receive documented breakdowns of all work completed while your vehicle is with us, as well as photos and videos if requested.
4.3.*VHC Report: Our vehicle technicians will carry out our UKD classic VHC from which you will receive a full PDF report of their findings and a video of the underside of your vehicle. Our technicians will use this report to create a plan for your repairs with you. We can include additional work at your discretion and tailor your repair process based on specific items you would like completed. Please note; we cannot be responsible for any repairs which are later apparent with your vehicle which were not present at the time of the VHC being carried out.
4.4. Parts Sourcing: Our technicians source high-quality and branded parts for your vehicle and we have a network of suppliers which can source parts for most makes and models. However, in some instances, your vehicle may require parts which need to be custom-made, sourced internationally, or may be only available in a used condition. In these instances, the cost and time-frame of availability are out of our control and will be dependent on the supplier. We cannot guarantee that we can always source parts for your vehicle. Our team will always do their utmost to source the part required for any job. Please note, we do not fit parts which are sourced externally or by you as the customer unless under prior agreement.
4.5. Fuel Policy: We may need to refuel your vehicle while it is in our possession in order for us to test-drive and maneuver within the workshop. If your vehicle requires a specific fuel, please inform us of this prior to work commencing. If there is not enough fuel in your vehicle when work commences for the technicians to carry out a 50-mile test drive, we will need to refuel your vehicle and you will be charged for the amount the vehicle requires to carry out the necessary testing.
4.6. Restoration Estimates: Because of the comprehensive nature of the restoration process, specific estimates of the total cost or time of a restoration project cannot be given at any time. It is most important that this be understood and accepted. We can provide an approximate total for guidance purposes, however, we will not be held to this amount and costs will vary depending on additional work discovered and parts availability.
4.7. Deposit: A 15% deposit (or £500, whichever is greater) is required prior to repairs commencing. This deposit will be applied to work performed until it is depleted. Please note; this amount will cover labor only. Initial parts and materials will also be invoiced in advance of work proceeding to allow for work to commence in the most efficient manner for our technicians to complete the work necessary. Invoicing for labor and parts will be invoiced in arrears on a monthly basis or upon completion of the work, whichever is sooner.
4.8. Work Hold: In the event that you may need to “hold” on work, a £200.00 per month storage fee will be assessed until the next payment is received. If the car is completed and left at the shop, after 2 weeks a charge of £35/day will be assessed.
4.9. Restoration Charges: Restoration charges apply to “time and materials”. Quality, comprehensive restorations of classic and collectible vehicles take time, and you need to be prepared for the costs involved in completing the work required. Time spent on projects is documented by time clock
. A list of parts and paint materials used within the billing cycle is included on the invoice.
4.10. Body Supplies: Invoices will include an item titled generically “Body Supplies”, which will include such items as bondo, putty, guide coat, cleaning solvents, rags, HazMat costs, etc. These items are impossible to quantify, but are clearly related to the cost of restoration.
4.11. Rust Repair: Rust repair on vehicles used as normal transportation will not be guaranteed and we do not accept liability for the presence of rust after restoration and repair work is completed.
4.12. Insurance: Insurance on the vehicle while in possession of UKD Auto is the responsibility of the owner.
4.13. Vehicle Collection: The customer may at any time remove the vehicle upon payment of all outstanding invoices. Vehicles are not released until account balances are paid in full.
4.14. Personal Belongings: UKD Auto will not be held responsible for any possessions which are left inside your vehicle. Please remember to remove all personal belongings from your vehicle prior to bringing your vehicle into the workshop.
4.15. Suspension Work: The Company carries out suspension repairs but does not have the facility to align the vehicle afterward. We strongly recommend that you have the vehicle's alignment checked and adjusted by a specialist after any suspension repairs that may be carried out while the vehicle was being restored.
5. Amendments
5.1. Changes to Terms: The Company reserves the right to amend these Terms at any time. Any changes will be communicated to customers and will be effective immediately upon posting on our website.
Yes, it's beneficial to add a few more sections to ensure comprehensive coverage and clarity for both parties involved. Here are some additional recommendations:
7. Data Protection and Privacy
7.1. Customer Information: The Company respects your privacy and is committed to protecting your personal data. Any personal information provided by customers will be used solely for the purpose of providing our services.
7.2. Data Usage: Personal data may be used for internal record keeping, to improve our services, or to send promotional emails about new services, special offers, or other information we think you may find interesting using the email address you have provided.
7.3. Third-Party Disclosure: We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
8. Health and Safety
8.1. Workshop Safety: For your safety, customers are not permitted in the workshop areas unless accompanied by a member of staff.
8.2. Vehicle Condition: The Company ensures that all work is performed under safe working conditions and adheres to industry safety standards.
9. Force Majeure
9.1. Unforeseen Circumstances: The Company shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power, or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labor dispute, strike, lockout, interruption, or failure of electricity or telephone service.
10. Sever-ability
10.1. Sever-ability Clause: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.
11. Entire Agreement
11.1. Entire Agreement: These Terms constitute the entire agreement between the customer and the Company regarding the services provided and supersede all prior agreements and understandings, whether written or oral, relating to such services.
12. Governing Law
12.1. Jurisdiction: These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or the services provided shall be resolved exclusively in the courts of England and Wales.
13. Contact Information
For any queries or further information, please contact us at:
UKD Auto
Fromeside Depot
Wickwar Rd
Chipping Sodbury
BS37 6BQ
01454 501314
07519 392083
ukdauto.com